Road Trip Publishing (RTP) treats the handling of your personal information very seriously. As such, RTP has systems in place to protect your privacy in relation to the handling of your personal information. RTP's objective is to handle information responsibly and provide you with some control over the way information about you is handled.
This Privacy Policy relates to personal information collected by any means and by any technology. As part of the Got to Go Club membership or participant registration process, RTP will collect personal and business information and store this in a secure database. Unless you object, this information may be used:
- For the purposes for which it was collected
- To maintain RTP's relationship with an individual.
- To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and RTP (including, for example, using your credit card details to charge your credit card for a purchase).
- To provide information and news about products, new book releases, events, special offers, competitions and promotions which RTP believes may be useful to you;
- To provide you with newsletters and electronic newsletters (e-newsletters) where appropriate.
- To obtain opinions or comments about products and/or services.
- To record statistical data for marketing analysis.
If you do not wish to have your information used in this manner or for any other specific purpose, you can e-mail us accordingly at privacy@roadtrippublishing.com.
Collecting information
All information which we collect (including your contact details and, if relevant, credit card details) is kept confidential to the best of our ability. You will appreciate, however, that we cannot guarantee the security of transmission.
Personal and business information is collected for the purposes of arranging, conducting and promoting the RTP's publishing activities. RTP does not collect personal information unless it is necessary for RTP to perform one or more of its functions and activities. Information which RTP collects may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so. Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected. RTP will destroy personal information when it is no longer required for such functions and activities.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request. RTP will generally collect personal information from you directly. There may be other occasions when RTP needs to source information from an external third party. For example, RTP may collect personal information from credit agencies when establishing a credit account.
Disclosing information
RTP is committed to keeping your personal information secure, and we will take all reasonable precautions to protect your personal information from unauthorised access, loss, misuse or alteration.
RTP may however be required to disclose your personal information without your consent if the disclosure is:
- required or authorised by law;
- required in order to investigate an unlawful activity;
- required by an enforcement body for investigative activities; or
- necessary to prevent a serious and imminent threat to a person's life, health or safety, or to public health or safety.
Security and storage of information
Your personal information may be stored in hard copy documents, or electronically on RTP's software or systems. RTP maintains physical security over its paper and electronic data stores, such as locks and security systems. RTP also maintains computer and network security using passwords to control and restrict access to authorised staff for approved purposes. Where information is particularly sensitive, the information is overwritten and then manually deleted.
However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. RTP will not be held responsible for events arising from unauthorised access to personal information.
As like most business organisations, RTP relies on third party suppliers who are contracted to conduct specialised activities. While personal information may be provided to these suppliers in order to enable them to perform the agreed tasks, RTP will make every effort to ensure that the supplier handles the personal information in accordance with the National Privacy Principles and confidentiality principles.
Generally, RTP will retain your personal information within Australia and not use or disclose it overseas. However, on some occasions the information may need to be transferred overseas in order to perform one of RTP's functions or activities. In these circumstances, RTP will either obtain your express or implied consent or will use its best endeavors to ensure that your personal information will receive protection similar to that which it would have if the information were in Australia.
Quality of personal information
RTP's objective is to ensure that all information collected by RTP is accurate, complete and up-to-date. To assist the RTP in achieving its objective, please contact the Privacy Officer if any of your details change. Further, if you believe that the information RTP holds is not accurate, complete or up-to-date, please contact the Privacy Officer in order to have the information corrected.
Individual’s right of access
You are entitled to have access to any personal information relating to you which you have previously supplied to us over this web site. You are entitled to review, edit or delete such information on the RTP database unless we are required by law to retain it. Information may be reviewed by contacting the RTP Privacy Officer at email: privacy@roadtrippublishing.com ; or mail: Privacy Officer, Road Trip Publishing, P.O Box 7191 Brighton Victoria 3186. Please allow 14 days for this request to be processed.
All reasonable steps will be made to delete personal information when requested, except for where it is required for legal reasons. Deletion of information may result in RTP being unable to provide an accurate and truthful representation of your data. If you wish to make an enquiry regarding any personal information relating to you which may be in our possession, please email RTP at privacy@roadtrippublishing.com.
RTP and links to other websites
The RTP website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. RTP is not responsible for the conduct of companies linked to the RTP web site.
Policy amendments
RTP may change this Policy from time to time for any reason and will update the Policy accordingly so we encourage you to check this Privacy Policy from time to time.
Problems or enquiries
If you wish to comment on or query our privacy policy or if you believe that your privacy has been infringed you are entitled to complain. All complaints should initially be in writing and directed to the Privacy Officer. RTP will respond to your complaint as soon as possible, within 14 working days and RTP will try to resolve the complaint within 30 working days.
Please address all written correspondence to:
Privacy Officer
Road Trip Publishing
P.O Box 7191
Brighton Vic 3186
Email: privacy@roadtrippublishing.com
